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Shipping & Returns

SHIPPING

There's nothing more frustrating than getting to your shopping cart only to find out that the shipping costs are ridiculous.  That won't happen here at Second Serve.  We strive to exceed your expectations in all areas of our store, including the use of an affordable flat rate shipping system.

How much is shipping?
USPS Standard Shipping: (Orders will arrive in 3-8 business days)
$0 - Free shipping on orders over $50 (after coupons and discounts, before taxes)
$5.99 Flat Rate per Order

USPS Priority Shipping: (1-3 days, order must be placed before noon MST)
$8.99 Flat Rate per Order

USPS Overnight Express: (Order must be placed before noon MST)
$19.99 Flat Rate per Order

Do you ship to Hawaii, Alaska and US Territories?
Yes, but please be aware that orders sent to these areas may take up to 6 weeks to receive. In addition we cannot offer our Donation bag delivery to these addresses.  Please note that at this time we do not ship to international addresses.

 

RETURN POLICY

We all know that buying clothing online can be a little tricky because sizes vary among different brands. We do our best to provide you with measurements and advice on sizing, but we know from time to time, things just don’t go as planned. We want to make the return process as easy as possible.  Customer service is our #1 priority.

Easy Returns:

  • You have 14 days after receiving your items to decide what you want to keep or return
  • To initiate a return, go to RETURNS in your account, or simply send us an email at info@secondserve.com, or give us a call at (970) 541-9525.
  • If you did not create an account, simply return the items by the carrier of your choice to Second Serve 4420 Crane Court Loveland CO 80537 and your account will be credited when we receive the package

Fine Print:

  • In order to qualify for a refund, all items must be in the condition in which you received them. Items new with tags must be returned with original tags attached.
  • Promotions and discounts will not be reimbursed.
  • Original shipping charge is not refunded for the return of item(s).
  • If choosing to receive your refund as Second Serve credit, your return shipping is FREE!  Only customers residing in the 48 contiguous US states will have access to the pre-paid, preaddressed return label.
  • If choosing to refund to your original form of payment, your refund amount will be deducted $5.99 for the return shipping fee.
  • Please do not send your returns in a Clear-Out-The-Clutter bag. These items are processed and handled with the intent to be resold and we cannot guarantee your returned items will be refunded properly.


NEED MORE ASSISTANCE? We are here to help.  Contact us at info@secondserve.com, call (970) 541-9525, or submit the form on our Contact Us page.